Support
Frequently asked questions about the Berkay app, contact details and terms of use.
Last updated: 28 August 2026
Frequently asked questions
Is the app free?
Yes. The app is free and works fully without an account. You only need to sign in to keep favourites in sync across devices and to set show reminders.
Why are the songs only 30 seconds long?
The previews come from Apple Music and are 30 seconds by design. To hear a track in full, use the Spotify, Apple Music, YouTube Music or YouTube buttons on the release page.
The music stops when I leave the app
Playback is meant to continue in the background. On Android, exclude the app from battery optimisation; on iOS make sure Background App Refresh is allowed. If a video is opened inside the app, audio pauses on purpose.
I am not receiving notifications
Open More → Settings → Announcements and turn on the topics you want. The system will ask for notification permission the first time. If you declined it earlier, re-enable notifications for the app in your device settings.
How do I set a reminder for a show?
Open the show from the Live tab and tap Remind me. You get a local notification at 10:00 the day before. Tapping again removes it.
How do I change the language?
Use TR | EN in the top bar of the home screen, or More → Settings → Language. Song, album and venue names are proper nouns and stay unchanged.
My favourites disappeared
Favourites are stored on the device. If you sign in they are also synced to your account, and the local and cloud lists are merged — nothing is lost. Reinstalling without signing in clears the local list.
The content looks out of date
Open More → Settings → Clear cache and pull down to refresh. New releases can take up to 12 hours to appear because the catalogue is cached.
How do I delete my account?
From More → My account → Delete account, or see the account deletion page.
Contact
If none of the above solves it, write to us. Messages are answered on weekdays during office hours.
- E-mail: info@grknstudios.co.uk
- Phone: +90 212 272 17 64
- Phone: +90 212 272 17 65
Terms of use
The Berkay app is offered free of charge for personal, non-commercial use.
- All music, video and image content belongs to its rights holders. Audio previews are served through Apple Music and videos are played through YouTube; those services have their own terms.
- Content may not be recorded, copied or redistributed from the app.
- Tour dates, venues and ticket links are published for information. Ticket sales are handled by third-party providers, and the sale contract is between you and that provider.
- Dates and venues may change or be cancelled; the app cannot guarantee they are always current.
- The app is provided “as is”. We cannot be held liable for indirect damage arising from interruptions, faults or content errors.
- These terms may be updated; the current version is always published on this page.